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Dedicated to supporting homeowners in protecting their investments

Reliable, Honest, and Customer-Focused Service

Founded in 2009 by Justin McFalls, a second-generation plumber with decades of hands-on experience, Queen City Heating, Air & Plumbing has built a reputation for dependable service, honest recommendations, and customer-first values in the Charlotte, NC area.

Expanding

From our early beginnings in plumbing to expanding into full-service HVAC, we’ve maintained the same core principles that set us apart: trust, transparency, and quality workmanship. Our mission is simple — provide exceptional service with integrity and reliability, without the pressure tactics or high-price markups that many larger competitors rely on.

Honesty First

At Queen City, we don’t use commission-based technicians. All of our plumbers, HVAC techs, and service professionals are salaried, background checked, and drug tested — ensuring that recommendations are based on your best interests, not driven by incentives.

Personal Attention, Not Big Box Tactics

We’ve chosen not to be the biggest company in Charlotte — because being the biggest often means being the most expensive. Instead, we focus on being the most trusted choice by offering:

Clear, upfront communication
Competitive, honest pricing
Professional work done right the first time
Respect for your home and your time

Our Team & Expertise

Our technicians are trained and experienced across a full range of services, including:

Residential and light commercial plumbing
Emergency plumbing repairs
Full HVAC installation and service
Drain cleaning, leak detection, and water heater systems
Heating and air conditioning repair, installation, and maintenance

We’re committed to continuous training so that every team member is equipped with the latest tools, methods, and industry best practices.

Why local matters

We are Charlotte-based with deep roots in the community, and we understand the unique needs of homes throughout:

Charlotte
Ballantyne
Matthews
Concord
Huntersville

Gastonia
Mint Hill
Mooresville
… and surrounding neighborhoods.

Being local means we can respond faster, smarter, and with a deeper understanding of area-specific plumbing and HVAC challenges.

Commitment to Quality & Trust

Queen City Heating, Air & Plumbing is:

BBB Accredited with an A+ rating

a sign of our ongoing commitment to trust and professionalism.

Long term relationships

Focused on building long-term relationships — not one-off transactions

Dedicated to homeowners

Dedicated to supporting homeowners in protecting their investments

We stand behind our work because your comfort and safety matter.

What You Can Expect
When you call Queen City:

You’ll speak with a team that values your time
You’ll receive clear explanations, not jargon
We’ll provide honest assessments and options
We’ll treat your home with respect from start to finish

Join the Many Satisfied Homeowners

Over the years, we’ve helped thousands of Charlotte area families with reliable solutions, whether it’s a dripping faucet, a stalled heater, or a major HVAC installation. We’re proud to be part of this community, and we look forward to serving yours.

Nelson C

0 days ago

Found problem and corrected it efficiently.

Michael B

1 days ago

Closed on the property. They were able to do the work the next day. Replaced a 21 yr old water heater. Changed the unit supply to a ball valve and reset a toilet with new wax ring. Richard was very good at keeping us update on arrival. And where we were in the process. Richard seemed very knowledgeable

Mel T

1 days ago

Very professional, Zach is knowledgeable and fulfilled his timelines he told us.

Peter C

2 days ago

Richard did my yearly water heater tank flush. He did the work quickly and expertly. All good.

Heather H

4 days ago

We had an amazing experience with Queen City on a Sunday evening. Water was backing up into our laundry room and causing us to panic. I contacted Queen City and they quickly had an after-hours plumber at our house. Vinton diagnosed and fixed our problem and was so kind and professional. We will definitely use them again!