What should I do first during a plumbing emergency?

First, identify the source of the plumbing emergency and shut off the water supply if it is safe to do so. Use the fixture-level shutoff valve when the problem is isolated to a toilet, sink, or appliance. For a major leak or burst pipe, turn off the home's main water supply.

What situations are considered plumbing emergencies?

Common plumbing emergencies include burst or frozen pipes, major water leaks, flooding, sewer backups, overflowing toilets, leaking or failed water heaters, and a sudden loss of water pressure or water service. Any plumbing problem involving water damage, sewage, sanitation, or an immediate safety risk should be treated as an emergency.

What should I do if a pipe bursts?

Shut off the home's main water supply immediately, open faucets to help relieve pressure in the plumbing system, and contact a licensed emergency plumber. Keep people and belongings away from standing water, particularly when electrical fixtures or appliances are nearby.

What should I do if sewage is backing up into my home?

Stop using all toilets, sinks, showers, washing machines, and other plumbing fixtures. Avoid contact with the wastewater because it may contain harmful contaminants, and call a professional plumber immediately.

How do I stop an overflowing toilet?

Turn off the toilet's water supply valve, which is normally located on the wall or floor behind the toilet. Do not flush the toilet again. If the blockage cannot be safely cleared or the toilet continues to overflow, contact a plumber for repair.

What should I do if my water heater is leaking?

Shut off the water supply to the water heater and turn off its electrical power or gas supply if it is safe to do so. Avoid touching hot components and do not drain the tank unless instructed by a professional. Contact a licensed plumber for an evaluation.

When should I call an emergency plumber?

Call an emergency plumber when water is actively flooding the home, sewage is backing up, you cannot stop the water flow, there is a risk of structural damage, or the situation creates a safety or sanitation hazard.

Should I document damage from a plumbing emergency?

Yes. When it is safe to do so, take photographs or videos of the affected areas, record when the problem began, and keep invoices and other relevant records for a possible insurance claim. Documentation should not delay emergency repairs or put anyone at risk.

Home » Plumbing Resource Center » Emergency Plumbing Checklist

Emergency Plumbing Checklist

What to Do Immediately During a Plumbing Emergency

Plumbing emergencies can cause serious damage if not handled quickly. This checklist helps homeowners take the right immediate steps to protect their home and minimize damage while professional help is on the way.

If you’re experiencing an active plumbing emergency, call (704) 634-4466 for immediate assistance.

Step 1: Identify the Type of Plumbing Emergency

Common plumbing emergencies include:

Burst or frozen pipes
Major water leaks or flooding
Sewer backups
Overflowing toilets
Water heater leaks or failure
Sudden loss of water pressure or supply

If water damage, sewage, or safety risks are involved, treat the situation as an emergency.

Step 2: Shut Off the Water Supply (If Safe)

Stopping the water flow can significantly reduce damage.

Locate and turn off the main water shutoff valve
If the issue is isolated (toilet, sink, appliance), shut off the fixture-level valve
If you cannot safely access the valve, avoid standing water and call for help immediately

Do not attempt repairs beyond shutting off the water unless you are trained to do so.

Step 3: Turn Off the Water Heater (If Necessary)

If the emergency involves hot water, a leaking water heater, or burst pipe near the heater:

Turn off the power or gas supply to the water heater
Avoid touching hot components
Do not drain the tank unless instructed by a professional

This helps prevent pressure buildup and further damage.

Step 4: Reduce Water Damage

While waiting for a plumber:

Move valuables away from the affected area
Use towels or buckets to contain water
Avoid using plumbing fixtures connected to the problem
Open cabinets or access panels if safe to allow airflow

Do not use electrical appliances near standing water.

Step 5: Avoid DIY Fixes That Can Make Things Worse

During a plumbing emergency:

Do not use chemical drain cleaners
Do not force clogged fixtures
Do not attempt pipe repairs with tape or sealants
Do not ignore sewage odors or backups

Temporary fixes often lead to more severe damage.

Step 6: Call a Licensed Emergency Plumber

Professional help is essential during plumbing emergencies.

Call (704) 634-4466 to reach Queen City Heating, Air & Plumbing for 24/7 emergency service.

A licensed plumber can:

Diagnose the problem quickly
Stop further damage
Perform safe, code-compliant repairs
Recommend long-term solutions

Step 7: Document the Damage (If Applicable)

If water damage has occurred:

Take photos or videos of affected areas
Document when the issue started
Keep records for insurance purposes

Do this only if it’s safe and does not delay emergency repairs.

Common Emergency Plumbing Scenarios & Immediate Actions

Burst Pipe

Shut off main water immediately
Open faucets to relieve pressure
Call for emergency service

Sewer Backup

Stop using all plumbing fixtures
Avoid contact with wastewater
Call a professional plumber immediately

Overflowing Toilet

Shut off the toilet’s supply valve
Avoid flushing again
Call for repair if the issue persists

Water Heater Leak

Shut off water and power/gas
Avoid draining the tank
Call for professional evaluation

Gas Leak

Do not use electrical switches, appliances, or open flames
Evacuate everyone from the building immediately
Shut off the gas supply if it is safe to do so

When to Call Emergency Plumbing Service

Call immediately if:

Water is actively flooding your home
Sewage is backing up
There is risk of structural damage
You cannot stop the water flow
Safety or sanitation is compromised

What Our Customers Are Saying

Q: What should I avoid doing during a plumbing emergency?

Do not use chemical drain cleaners, repeatedly flush or force a clogged fixture, attempt pipe repairs with tape or sealants, use electrical appliances near standing water, or ignore sewage odors and backups. Improper temporary repairs can increase the damage and create additional safety risks.

Trusted by homeowners across the Charlotte area for quality workmanship, responsive service, and professional care.

Peter C

1 days ago

Richard did my yearly water heater tank flush. He did the work quickly and expertly. All good.

Mel T

3 days ago

Heather H

3 days ago

We had an amazing experience with Queen City on a Sunday evening. Water was backing up into our laundry room and causing us to panic. I contacted Queen City and they quickly had an after-hours plumber at our house. Vinton diagnosed and fixed our problem and was so kind and professional. We will definitely use them again!

Jordan S

6 days ago

Vinton was great. QCP was quick to schedule and to arrive. I’ll definitely call again next time

April P

7 days ago

Very nice guy. Good work

Jacob P

10 days ago

Chris Herrin was great. Out there same day, straight to the point, and had issue resolved quickly.

Gordie

13 days ago

Friendly. Very courteous. Showed pride in their workmanship. Went the extra mile.

Bill G

14 days ago

Sue P

16 days ago

Professional and personable plumber, Chris. On time and neat and tidy when he left.

Michael R

16 days ago

Richard was the best. He stuck with the issue until he got it resolved.

Need Emergency Plumbing Help Now?

Plumbing emergencies require fast, professional response. Queen City Heating, Air & Plumbing is available 24/7 to help protect your home and restore service.

Call (704) 634-4466 for immediate emergency plumbing assistance.

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